Enjoy Cotton Road High Quality Service

In fact, delivering excellent customer service is one of Cotton Road’s company values.

1. Respond as quickly as possible

We respond to customers’ queries within 24 hours, and customers can enjoy one-to-one service when making a purchase in the official Cotton Road retail store.

2. Know our customers

Great interactions begin with knowing our customers wants and needs. Customers love personalization. Sales assistants of Cotton Road know their customers, remember their names and previous conversations. If needed, they even make a note of what was discussed previously so they can refer to it the next time they meet.

3. Fix our mistakes

Not taking responsibility of our mistakes is a sure fire way to getting a bad reputation. Transparency is important in business and customer service is no different. We always strive for a high quality output as it shows that we have a high level of standards.

4. Go the extra mile

Going the extra mile will not only result in an indebted and happy customer, it can also go a long way in terms of keeping yourself on their radar for future business.

5. Think long term – A customer is for life

Think long term when dealing with our customers. By keeping customers happy, they will be loyal and through word of mouth. Come and enjoy Cotton Road’s excellent quality of Customer Service.

(PS: Stuff members of Cotton Road from left to right: Precious, Jimmy, Beauty, Bridget, Monica, Thando and Binta.)